Why this page? Well when people check feedback on ebay, all they look at is the negative and the neutral. The SCAM or SCUM person can leave anything they like, the seller is completely defenceless, no where to put the FACTS. Well here is that place. Bad feedback is usually tossers who didn't get their own way (usually a refund after THEIR cockup), as some sort of revenge.
Ebay is an unfair system. It lets buyer leave all sorts of feedback and slander, but it will not let sellers leave negative feedback. The buyer is allowed to lie and cheat all they want. We cannot tell the customer anything as they get 'offended' by hearing the truth. So many attempts to SCAM sellers occurs every day. Do ebay care? Nope? Cos they get their fees! They have zero interest in balance. These are the common SCAM attempts;
Change of address after purchase:
The buyer suddenly remembers they moved! They have gotten someones details and purchased, but they obviously cannot get it delivered there, so they need to change the address. Easily spotted. We will NOT send any orders to an address change. We only send to the address on the paypal payent. Once we cancel and refund, you can simply re place the order with the correct address. Genuine customers do this no problem. You can tell the SCAM attempts as they don't place a new order...
Yes we get this one a lot. People pretending they never received the parcel. Strange fact.... we use the SAME courier for website sales as we do on eBay. Yet we can send out 100 orders on eBay and 5 or so people 'claim' to have not received. Yet we can send 500 out from website orders, using same system, same courier and maybe 1 no received claim. Strange that!?!
Of course the SCAM is easy to spot as the buyer generally requests a refund. NOT a replacement for their item... why would they do that? Unless of course they already recieved the item and just trying to get it for free....
There are many more. We will list more here one day.
The biggest issue we get on eBay is people NOT warming the aerosols up! Then blame the product for not following the instructions provided! It's even on the aerosol to warm it first too. We put the information everywhere, on site, on emails, even in the box on a leaflet. Ebay made us remove the actual video from the listing as they were concerned people would buy from our website instead. But, if you wam the can (as we show) you will have zero issues. We use and sell the genuine USA made aerosols. The identical ones DYC sell in USA. We do NOT sell the UK made aerosols. DYC do not sell the UK aerosols either. The genuine USA made aerosols are better, spray better (warmed), cover better, lay smoother and have more rubber / pigment content. Generally people refuse to admit they didn't follow instructions, they then strangely say they 'did warm them first'. Hmm I smell something....
eBay feedback is a joke tbh. only 5% of customers leave it anyway. And its generally the SCAMMERS or the cheapskates leave bad feedback once they get busted anyway. People who can't use an aerosol, get runs and blame the product!! :) what a joke lol.
This is where you can read the facts about some of the unfair feedback we received;
|Looks great the first couple weeks then begins to peel off even after multiple c||Buyer: ||During past year|
It only 'self peels' if surface wasn't cleaned properly / not enough applied :)
Reply by matt-pack (23-Jul-18 13:36):
|Full Dip 400ml Aerosol MATTE - Peelable paint. UK PlastiDip® Distributor also (#332215795089)|
Here we go, blaming the product because they didn't clean the surface properly is the number one reason. Strange how its only the ebay customers who get these issues??? Guess what, wanted money back for their mistakes.
Result - banned from purchasing from us again.
|Metallic effect is pretty much useless in any light,otherwise not too bad||Buyer: |collectiques_out_of_devon( 1182) |During past year|
That's why we recommend a glossifier topcoat to make the metallic 'pop'
Reply by matt-pack (27-Jul-18 07:42):
SHOULDN'T BE SOLD AS METALLIC IF IT NEEDS SOMETHING ELSE TO MAKE IT EFFECTIVE!
Follow up by collectiques_out_of_devon (31-Jul-18 16:25):
|Full Dip 400ml Aerosol METALLIC - Peelable paint. UK PlastiDip® Distributor also (#332136266126)|
Duh, metallics require a gloss surface to make the metallic flake pop. This is a fact for ANY paint. People also mistake 'metallic' for 'shiny' a lot. They think that metallic makes it shiny. NO, metallic is small metallic flakes in the paint, thats all. The 'glossifier' makes it shiny.
Fluorescents.... Such a pain. No matter that in the listing it says in BIG RED writing, "100% has to go over a white base, has poor coverage and use LOTS of light coats" people still try to spray over non white bases and get full coverage in 2 coats.... I wish people would read!
Ummmm... not sure what to add to this. Orders over the weekend and collected on the Monday. All perfectly acceptable.
Another one we get... I've been a painter for 15 years.. I know what I am doing.... Yet can't follow simple instructions and blames the product when they make a mess.... This guy is a serial complainer though. I assume goes through ebay SCAMMING sellers into getting refunds.
|Didn’t even spray out correctly came out in lumps.||Buyer:||During past month|
|Genuine USA made PlastiDip® Aerosols - Matte Colours - Upgrade to 24hr delivery (#332386642345)||£10.49|
Another who can't follow instructions. Had they made contact, we could have easily fixed. But alas, there is only so many places we can leave the instructions..... another oxygen waster.
So this SCAM is becoming more popular, I won't go into details, as its so effective. But basically, they tried to claim we only sent 2 aerosols, but I have the CCTV footage of 4 being boxed and shipped. We put a camera above the packing desk just so we can check. Occasionally things do go wrong. This helps us fix things quickly. But, it also shows up the SCAMMERS really quickly. Again as above you can tell a SCAM as they request a refund (not the items they are suposedly missing). Why are they interested in sending back 2 cans for a full refund?? Cos they only wanted 2 to start with. Then when you don't succumb to their demands, you are instantly a bad person. You can always tell cos they get aggressive, and threaten you with negative feedback. They really don't like FACTS. As shown below. Proper little snowflake scammer throwing their toys out of their pram :) :) :)
As in messages, we use 2 different boxes for a 2 can order and a 4 can order. We don't even send 2 can orders next day, only 3+.
The bad thing with these scams is not only do they get the goods (the 2 cans they stole) they also get a refund! Its a good one for the scammer as very little risk to them. Ebay don't care cos they get their fees, paypal don't care cos they get their fees.
So everyone, be aware of this little scumbag thief. It's wankers like this that are making sellers leave ebay and amazon.
Check out their messages below. You can see the desperation and the SCAM unfolding....
New message from: daniel4designuk (10)
Like I said you're one of the most disgusting seller I have ever dealt with, you called me disgusting, I cant believe Ebay even allow such a seller like you, do business through their website. Unbelievable, I promise I will leave you the worst negative feedback. To inform other buyers. Show a little respect to your customers in the future.
Your previous message
If you wish to use correct information, you ordered (14:32) after the courier had arrived, our cut off is 1pm. So it shipped yesterday exactly as planned and arrived today exactly as planned. Exactly when ebay estimated its arrival and description in the listing. I have already reported you to ebay, and now you are abusing me and the feedback.
For your own information I should've received this item yesterday as I purchased on 10th may, honestly you're one of the most disgusting seller I have ever dealt with. I have enough proof, I cant wait to leave you a negative feedback to let other buyers know.
Your previous message
And you are accusing us of sending 2 when we shipped 4. That is also disgusting! I installed a CCTV camera above the packing desk simply because ebay customers were claiming things. Very rarely / occasionally the wrong thing gets picked, I can see it, and fix it immediately. But, on this occasion I can clearly see 4 going into that box. As I said we use different boxes for 2 cans. We also do not ship 2 cans on next day either.
Listen you make it out as if I took 2 cans out, that's disgusting. The only reason I messaged you because you clearly saying contact us if there's any issues. Don't try to accuse me for such disgusting thought you have. Will contact Ebay straightaway. No point wasting time with you. Unbelievable
Your previous message
Yes, you have sent pictures of 2 cans. We sent 4 though. I have the CCTV of 4 being sent.
Well I received 2, as you have seen in the pictures, if you wish I can return these 2 that I received for a full refund.
Your previous message
I am looking at CCTV footage of 4 going into the box, being sealed and your postcode being written on it. We sent 4. We use different boxes for 2 can orders, the box you have there, is used for 4 cans not 2. I am looking at the pick sheet and says 4, the CCTV shows that actual pick sheet being ticked for 4 cans.
Here is the pictures I took a few photos. You sent me 2, not 4.
Your previous message
hi, I've just checked and 4 were sent. please send me a picture of the packaging so I can make sure you received correct box and not labelled incorrectly.
Can you please refund me for the 2 plasti dip. I paid for 4. Thanks
Clearly the box is too big for 2 cans. Thanks why there were 4 in there.
Still only half a box. Full box was sent.
Notice the brochure is half way down the box.
So it looks like they opened the bag, then folded bag behind it.
These are the images they sent. Clearly you can see its a box for 4!
Now for the CCTV images of how the order actually left us.
Here you can cleraly see the 4 cans. Sealed in a bag to make tamper proof. Lets see what arrives back shall we! I bet it will be cut open.
Again, the box is full and the booklet etc is at the top. Compare to the half full one they supposedly received!
Here you can see clearly the 4 can box is full
Here you can see their postcode going onto box ready for labelling. Even the paperwork shows 4 ticks, to show 4 cans were added.
So, surprise, surprise, we never received the parcel back....
and ebay found in our favour :)
MC999 matt-pack, we've reversed the outcome for case 5199991896
Dear matt-pack (firstname.lastname@example.org),
Thank you for contacting us about case 5199991896 for the following item:
332822882693 - Genuine USA made PlastiDip® Aerosols X4 - Matte Colours - Next W Day Delivery
We've reviewed your concerns and have reversed the outcome of the case. Within 48 hours, we'll credit the PayPal account used to provide reimbursement for this case.
Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed.
If you have other questions, please contact us. You can reach us by going to the eBay website and clicking "Help & Contact" in the upper right corner and then selecting "Contact eBay."
Overal, people are honest. Its just a few tossers ruining it for everyone. We have sold well over 100,000 aerosols now, I'd imagine 20,000 of them on ebay (we sell LOTS more through our website), so to get so few bad feedback is pretty good. We must be doing something right. All the other 'sellers' seem to have loads more bad feedback or are simply gone, from ebay, either by their choice or ebay banned them now.