Ordered lime green, sprayed as instructed and wrong colour, contacted Alan only to be told I've sprayed it wrong and no one has ever complained, he's now changed the colour to light green and I'm still awaiting refund, he always blames the buyer and I have proof , very roof man and does not want to help if you complain, I'm sure other people have had bad experiences with him!!! , They send me wrong colour and when I complain he refuses to sell me anything else, how petty, oh well his loss.
John B. 5/20/2023 at 16h54
:) Oh what a world they live in - why let the truth get in the way of a good story, eh! Want to find out more? (www.matt-pack.co.uk/lgreen)
Facts are, yes, I did tell him he sprayed badly (cos he did). But that was it, I simply pointed out ways to improve his spraying (pics he sent).
My actual words were no one's complained about that green before. We don't make, or name the colours. I tested it, it matched can perfectly. As said, no one’s ever mentioned before, so can't be that bad. We spoke and it was agreed I would amend bits (now I know).
As a business, can you please ALL the people ALL the time? No. Generally, the upset ones made a mess, but looking for someone else to blame (had a few of them!). Its just how it is. But this guy was crazy aggressive and angry right from the start. I knew there was no way to appease the situation, so I suggested for less stress, we not work together. Think though, how bad does a customer have to be for a business to refuse their £££ though?
www.matt-pack.co.uk 5/25/2023 at 14h52
Did not arrive.
Steve H. 12/26/2021 at 13h56
Ordered 21st (on economy 2-4 day service), shipped 21st. Tracking says was out for delivery on 24th. Attempted but, no one was in and no safe place. Not actually due until 28/29th anyway and not considered late until 30th. Ordering over xmas is always risky and delays are to be expected... To leave a poor review without even mentioning ANYTHING to us, or even waiting till its late is a pretty poor customer... Merry Christmas Steve :).
www.matt-pack.co.uk 12/26/2021 at 14h44
